Customer FAQ's
Need a question answered? Check out our frequently asked questions. Can't find the answer you're looking for? Chat to one of our sleep experts in our customer service department, and they will be more than happy to help.
Website Queries
- I've lost my promo code...
- Do you have any discount codes running?
- Do you have a shop/catalogue?
- What does 'reserve now' mean?
- What is a credit memo?
- How do I claim VAT for orders to Jersey, Guernsey?
Returns
Delivery
- How do I change my shipping address as it's different to my billing address?
- Do you offer shipping outside of Europe?
- Where is my mattress or furniture order?
- How can I re-arrange my delivery date?
- What happens if I am out when my delivery arrives?
- Can my delivery be picked up from a shop?