What should I do if I believe my product is faulty and within its guarantee?

Contact our customer service department to discuss further, our team will ask you to confirm how the item has been cared for, and in some cases, we may ask for a washing report.
In the first instance, we will request pictures of the fault to be sent via email.
If we can not see the issue with an image, we may need to collect the item to view in the office, we would ask that the item is washed and in a hygienic state for collection.
If the item is faulty and within the guarantee, we will be happy to replace the item, if a like for like replacement is not available we will offer you the closest next item.