What should I do if I believe my product is faulty and within its guarantee?
- Contact our customer service department to discuss further, our team will ask you to confirm how the item has been cared for, and in some cases, we may ask for a washing report.
- In the first instance, we will request pictures of the fault to be sent via email.
- If we can not see the issue with an image, we may need to collect the item to view in the office, we would ask that the item is washed and in a hygienic state for collection.
- If the item is faulty and within the guarantee, we will be happy to replace the item, if a like for like replacement is not available we will offer you the closest next item.