What happens if I am out when my delivery arrives?

If your delivery is coming from UK Mail and you are not in, they will leave a card and try again the next working day. If the delivery fails again, they will wait 5 days for further instructions from the customer, and then it will be sent back to us and processed as a return.

If a DPD delivery fails, they will leave a card and try again the next working day. If this fails again, they will wait 3 days for further instructions from the customer and then it will be sent back to our warehouse and processed as a return.

For failed Furdeco deliveries, they will not book another delivery slot until they have spoken to the customer and agreed on an alternative date.

Norsk (international delivery service) - If the customer is not in, a calling card will be left and it is then the responsibility of the customer to call the telephone number of their local depot on the calling card and arrange a new delivery attempt. If you need to rearrange prior to receiving a calling card, please call our customer service department. Please note that Norsk will only attempt delivery twice before the goods are returned to us in the UK and a return is processed. 

For more information on our delivery options, please click here.